Audio source missing

Episode 16 – Reviews & Testimonials, What Is The Difference?

Reviews and Testimonials – feedback from your customers and clients that is critical to your small business marketing. While very similar in concept, these unique types of feedback have many differences. Reviews and Testimonials are vital part to your small business marketing. Together, they give you the credibility, trust, and influence that matched your marketing message and brand. Both reviews …

What To Do When You Get A Bad Online Review

Uh oh! You just received a bad online review and the customer is furious. Your next actions determine whether or not you can make the best out of an unfortunate situation. Receiving a bad review can feel like the end of the world for a small business owner. Your business is personal and it can feel like a kick in …

Thursday Stop – Getting Online Reviews For Small Business

The Thursday Stop is the time during my week that all things stop for a few minutes to reflect about my business and life. I use this time as a mental breather, to look back and forward at the direction things are going. Occasionally, I recall questions from customers and clients and share my answers with viewers. Getting online reviews …